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They can check whether or not their browser is updated by doing to and that page will inform them of their browser status and recommend what to do moving forward.Troubleshooting steps: Occasionally this error occurs and if it does, visitors can try to enter another zip code nearby and/or e-mail the Lifeline by using the Contact Us Page( and under 'Type of Question' choose 'Technical Concerns' for further assistance.All of your communications are securely encrypted from your computer to ours.If a user is reported to Facebook for posting suicidal content, the content is reviewed by the Facebook Safety Team.As stated earlier, our busiest time are 10pm EST – 2am EST so you are most likely to be in a queue during these times.We try very hard to answer every chat that comes through, without sacrificing the quality of the current visitors we serve.

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You will be asked questions regarding your safety, feelings, social situation, and if you have any thoughts of suicide.Crisis Chat has also provided essential emotional support and crisis intervention services to millions of people who are depressed, despairing or thinking about suicide.Troubleshooting Steps: This may happen because the Visitor’s browser is not up to date or because their Java Script is not enabled. Please review and agree to the terms of service, then enter your zip code.The chat counselors are here to listen and support you through whatever difficult times you may be facing.